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How do I place an order?

Our women's boutique items are listed under clothing and jewelry.  Simply select the correct size, color, etc. and add it to your cart.  All equestrian items are made to order and subject to discussion in order to finalize pricing and product needs.

 

Shipping

We currently ship all orders via USPS. Due to some items being made-to-order, each order takes approximately 3-5 days to be made and get shipped. Once the order is shipping, it may take 5-7 business days to arrive based on your location and the postal service.

We are not responsible for any lost or stolen packages or customs delays. 

Dappled is not responsible if you entered an incorrect shipping address. Once an order has shipped we are unable to stop a package or change the destination.

 

What if my order didn't arrive?

This happens from time to time. Unfortunately we cannot replace lost or stolen packages. Once an item leaves our location we rely on the mail carriers to deliver the packages in a timely manner. Delays can always happen due to unforeseen circumstances. Refunds will not be given for missing packages in the mail as this is out of our control. 

 

Returns & Store Credit

We want to be sure you’re satisfied with every purchase from Dappled, so we offer no-hassle easy returns! If for any reason you are not happy with your order, please let us know so we can make it right! Read our return policy carefully to proceed with your return. Returns can be mailed to 8136 Industrial Drive, Olive Branch, MS 38654. All returns will be for store credit only. 

Returns are ONLY accepted within 14 days from our ship date or your in-store purchase date.  All merchandise must be returned unworn, unwashed, unaltered, odor free, and with original tags attached to the merchandise.  Leggings/Jeggings, Jewelry, Hair Accessories and Sale items are all final sale and cannot be returned.  Please make sure to include the original packing slip or order number.  Customer is responsible for all shipping fees.

  • Please allow 48 hours for your return to be processed upon the arrival of your package. 

  • Refunds will be issued in the form of a Dappled store credit which can be used online. 

  • You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.

  • Shipping is non-refundable, unless we have made a shipping error. 

  • Return shipping is the responsibility of the customer.

  • All exchanges need to be reordered on our website as a new order to secure your size.  

You cannot return if:

  •  It has been more than 30 days since the original purchase date.

  •  If your purchase was on sale.

  •  If the items you ordered are not in their original unwashed, unworn, & smoke-free condition.

  •  If the original tags are not attached.

Items returned not in compliance with our return policy will be charged a 25% restocking fee.